1. A Quick Word First
We know that hiring a digital marketing partner is a big decision, and sometimes things don't go as planned — budgets shift, priorities change, or a project just needs to pause. That's completely normal, and we've tried to make our cancellation and refund process as fair and simple as possible. Here's exactly how it works.
2. Cancelling a Service
- Haven't started yet? If you cancel before we've kicked things off — no strategy call, no prep work, nothing — you'll get every rupee back. No questions, no hassle.
- On a monthly plan (SEO, PPC, social media, etc.)? Give us a heads-up at least 14 days before your next billing date, and you won't be charged again. Let us know later than that, and we'll go ahead and bill for the coming month one last time, with your cancellation taking effect right after.
- Booked a one-off project (audit, content, a specific campaign)? You've got a 24-hour window to change your mind. If we haven't touched it yet, full refund. If we've already rolled up our sleeves, we'll refund you for whatever portion of the work is left.
3. How Refunds Work
- Nothing started: Full refund, always.
- Work already underway: We'll refund the part that's still pending, based on what's actually been done. Want proof of the work completed? Just ask and we'll send it over.
- A few things we can't refund: Ad spend on PPC campaigns, subscriptions to third-party tools, and any rush/expedited fees fall into this bucket. These are real costs we've already paid out on your behalf, so there's nothing left for us to give back.
Not happy with the work? Tell us before anything else — we'd much rather fix it than lose you. Every situation is a little different, so we'll look at yours individually and figure out whether a refund or credit toward future work makes sense.
4. Requesting a Cancellation or Refund
Just drop us a line at info@smedigital.in with your order details and a quick note on what's going on. The more you tell us upfront, the faster we can sort it out.
We'll get back to you within 5 business days — sometimes we might ask a follow-up question or two if we need a bit more info.
Once we approve a refund, it'll land back in your original payment method within 10 business days.
5. This Policy May Change
As we grow and our services evolve, this policy might get updated too. Whenever that happens, the new version goes live on our website right away — so it's worth a glance every now and then.
6. Talk to Us
Got a question about any of this? We're just a message away.
SMEdigital
Chennai, Tamil Nadu, India
Email: info@smedigital.in
Phone: +91 97909 80494
Website: www.smedigital.in